Shipping & Returns
Exchanges & Store Credit:
All approved returns will be issued a refund of a store credit only.
All returns must meet the following conditions:
- Must not be removed from the security zip ties
- Hair has not been installed, colored, cut, or altered
- If an item has lace, the lace must remain intact and cannot be cut
- Must be requested within 5 days of delivery
- Must be in the original packaging with tags attached no broken seals
- RMA request must be submitted by phone, email, or online
If the product you ordered is not available, Drama Queen Beauty will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund.
In the rare occurrence of a mistake or delay from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as on your order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
Your order will normally be shipped via USPS or UPS to the address you provide. Tracking numbers are sent to your email address as soon as as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS/UPS tracking number to track your package in transit.
Incomplete or incorrect address information are the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. UPS charges a service fee for address corrections. With USPS, it is not possible to change the shipping address after shipment, under any circumstances. You will be charged for any additional fees caused by bad address information. Perfect Locks is not responsible for stolen packages.
Due to problems with missing shipments and fraud attempts, we ship all packages as SIGNATURE CONFIRMATION... meaning someone must be there to sign for the package. USPS will attempt to obtain a signature at the time of delivery. We are sorry, but we do not have any way to give special delivery instructions to the USPS delivery person and any such instructions will be ignored. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customers responsibility to arrange for package pick-up if necessary. No refunds will be issued for refused or abandoned shipments.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by phone or email immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx's investigation of the situation. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions if the return will be allowed. Due to hygiene concerns we do not accept returns from items that have been opened or tampered with.
FREE SHIPPING IN THE U.S.
Once your order reaches $59.99+ free shipping will automatically be added to your order at checkout. Free shipping is via standard ground service in the domestic United States.
We do ship internationally. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are flat rate based.